Refund Policy

1) FAULTY PRODUCTS AND RETURNS
We take care to select and package your products to ensure they arrive in good condition. If your product arrives in poor condition or is defective in any way, please contact us directly and we will advise the returns procedure.
If, when they are supplied, the products do not meet the requirements specified (namely, are not of satisfactory quality, are not fit for purpose and do not materially match their description on the Store), or are defective in any way, there is a short period during which you are entitled to reject them. This short-term right to reject products lasts for thirty (30) days from the date of delivery. We would appreciate photographic proof of the defective product in order to improve our processes. You are responsible for ensuring the product is safely returned to us and we suggest that you use a secure delivery method that requires a signature upon receipt and provides you with proof of posting. Please forward a copy of the receipt and we will be pleased to refund the cost of postage. Upon receiving photographs or receipt of the return of product that is defective or in poor condition, we will either: (i) issue a full refund of the order, including a refund of the delivery charges for sending the products to you and the cost incurred by you in returning the products to us; or (ii) send out a replacement. This does not affect your statutory rights.

For all other returns (except where the item is faulty or defective, as above mentioned), you will be required to arrange and fund the return of the products to us. We cannot accept returns of any healthcare items due to hygiene reasons.
In order for us to deal with your return efficiently please enclose your full contact details and advise us whether you require a replacement, refund or an exchange. This does not affect your statutory rights. Return parcels should be addressed to RETURNS BIGEN – World Products Ltd., Unit 12 Meer End, Leicester, LE4 3EH United Kingdom.

2) DAMAGED PRODUCTS
Before signing to accept your delivery, we strongly recommend that you check your order as you will be signing to confirm that all the products are in good condition. If the products arrive damaged, you must notify us by email within an appropriate time giving complete details of the situation.
Please note: even if the loss or damage is noted on the delivery/consignment note or electronic device, you will still need to notify us and keep the products and the packaging available for inspection by the courier. Failure to notify us within the specified time may invalidate your claim to return the products and receive a refund.